| Consequential Damage |
| Running vehicle in damaged conditions |
Complete security amount in addition to actual cost of repair of the vehicle. |
| Tyre Misuse- In case of any tyre damages resulting from driving in bad terrain and continued driving in case of tyre puncture, customers will be charged for the cost of tyre on actuals |
| Deliberately driving the car in water |
| Driving the car under the influence of alcohol/narcotics |
| Continue to drive after accident without settling with effected party and local police authorities if invloved. Taking the consent from the company is also compulsaory. |
| Accident due to driving beyond the speed limit as set by the government. |
| Car being driven by unauthorized person |
| Modification |
| Late Return |
30 minutes threshold time will be provided post which Standard tariff with a penalty of INR 200 per Hour will be levied. |
| Rescheduling the duration 24 hours prior to the schedule Pick up time |
If new Fare is more than previous fare- No charge. If New fare is less than previous fare, 10% of previous fare to be charged. |
| Rescheduling the duration within 24 hours of the schedule Pick up time |
If new Fare is more than previous fare- No charge. If New fare is less than previous fare, 10% of previous fare to be charged. |
| Extension post start |
All the extensions must be informed minimum 3 hours prior to the completion of the rental. In case if customer fails to intimate the company about the extension within the prescribed timeline, it will be treated as uninformed extension. In case of an INFORMED EXTENSION, standard tariff will be applicable. In case of an UNINFORMED EXTENSION, Standard tariff along with a penalty of INR 200 per hour will be applicable. |
| Upgrade/Degrade of Car Models |
Differential amount to be charged in case of an upgrade subject to availabilty of car. Downgrade is not allowed. |
| Shortening of rental duration post start |
No refund will be made for unused duration of the rental. |
| Returning the vehicle to the wrong location |
Withing the city- INR 1500/-. Outside the city- INR 2000 + Fuel+Toll and Tax on actuals |
| Change of Pick-Up/Drop Off location 24 hours prior to the pick up time |
No Charge |
| Change of Pick-Up location within 24 hours of the pick up time |
In case of Home Delivery- No charge. In case of a site p/up- INR 1000/- |
| Delay in taking the car delivery from delivery executive |
In case of delay of more than 2 Hours, booking will be termed as "No Show" and booking amount will not be refunded. |
| Vehicle/Document/Fuel |
| Driving license & identity proof (of the customer) not shown at the time of car delivery or fake documents produced. |
Car will not be handover and 50% of base fare will be charged as penalty. |
| Traffic violation |
In case if the ticket for voilation of the traffic law is received post completion of rental, Customer is liable to pay Fine as per actuals with a convinience fee of INR 500 failing which legal action may be initiated against the concern customer. |
| In case of change or tampering with any part or accessories of the vehicle |
INR 5000/- in addition to actual cost of part or repairing charge. |
| Unauthorized activity in the car |
INR 5000/-.The customer will be held liable for any legal action arising out of these activities. |
| External branding/ Decoration for Marriage |
INR 5000/- will be charged in addition to any expenses arising out of repair cost. |
| Towing of the vehicle |
Customer negligence- cost will be recovered on actuals. In case if car develops mechanical fault (subject to verification and approval from company), no charge. |
| If vehicle is returned with extremely dirty exterior or interior by the customer |
INR 1000/-. |
| Loss of car accessory |
Customer is liable to pay cost on actual basis. |
| Loss of car documents |
INR 5000/- |
| Smoking |
INR 1000/-. |
| Loss of key |
INR 5000/- in addition to actual cost of lock set replacement from the authorized workshop. |
| Carrying pets or any type of animals |
INR 1500/-.+ Actual cost of damage (If Any) |
| Returning the car with less fuel. |
Cost equivalent to deficit fuel + INR 500 to be charged as a convinience fee. |
